- For online orders, you must have an account at Franklin Empire, to open an account please complete our credit application

- We accept: Visa, Mastercard, American Express, cash or cheque. For a direct deposit wire transfer contact us at: 1-800-361-5044.

If your order has been confirmed, but not yet shipped and you need to make a change, please contact us at: 1-800-361-5044 or [email protected]. Cancellation fees may apply.

Stock items are are usually shipped same day for delivery next day.

Once you’ve added items to your cart, you will have the option to “Proceed to checkout” or “Request a quote”.

Yes! On our Quick Order page , you have three options to quickly enter your list if you know your catalogue numbers.

Yes, Franklin Empire can ship to most countries, for International shipments please contact us at 1-800-361-5044.

We can use all shipping carriers. At checkout you may specify your own carrier if you choose to ship on your own account.

Franklin Empire has a large team of over 500 employees behind the screen who would love to help you! Not all items are available online. If you can’t find what you are looking for, please call or email your local branch or 1-800-361-5044 / [email protected]

Of course! At the checkout you will see the option to choose delivery or pickup. You could pick up from your local branch or another Franklin Empire branch if you prefer.

Please complete our return authorization form. Once you receive your return authorization in writing you may bring your goods to the branch, a pick-up service may be possible within our regular delivery zones. All returns are subject to inspection and the material must be new, in its original packaging and in a condition to be resold. A credit will be issued within a short delay. Please see the detailed terms here: Returns.

Once you have an account number at Franklin Empire, you may create an online shopping account to place orders online.

Yes! Each company must have one Administrator. The administrator will be able to add other users at their company. Each user may have different permissions.

Yes! Once you login to your online account, on your Account page you will be able to view previously placed order at Franklin Empire whether they were placed online, at the counter or with our sales team. You may also re-order the items on a past online order.

Yes! Once logged in, on your Accounts page you could see your outstanding invoices.

Yes, in the Province of Quebec. Franklin Empire is a member of Product Care’s RecyFluo lamps recycling program . This is a non-profit “product stewardship” program that accepts mercury containing light bulbs and fluorescent tubes and recycles them free of charge.

There are more than 800 collection sites across the province including the Franklin Empire branches in Montréal, St-Jérôme, Laval, Longueuil, Sherbrooke, Québec, Alma, Chicoutimi, Sept-Îles, Gatineau. It is preferable to return your lamps in the boxes of your new lamps.

If you have at least one palette of lamps to return, you can contact Recycfluo to organize a direct pickup free of charge: 1-888-860-1654 or [email protected]

In Ontario, all Franklin Empire branches are collection sites for Product Care. The program accepts incandescent, LED and mercury containing light bulbs and tubes. The program does not include lighting fixtures, ballasts or string lights. Check the Product Care website for accepted products and procedures. Recycling is free. Reduce your waste and reuse when possible. These programs are funded by the Environmental Handling Fee (eco fees) included in the point-of-sale price of applicable products.

Yes, we are a member of call2recycle. Every Franklin Empire branch is a drop-off location. You may return your rechargeable batteries, single-use batteries and cell phones to be recycled. For more information about the program, the recycling process and what can be recycled, visit call2recycle.com. Help us preserve the environment!

Our head office is in Montreal, Quebec, but we have branches across Quebec and Ontario. Find a branch

Looking for a career in a dynamic and growing industry? Franklin Empire is proud to be the largest independent electrical distributor in Canada. Join our team and become a member of the Franklin Empire family. See our list of open positions and apply today!

Yes, we take pride in our continuous improvement initiatives. Franklin Empire is certified to ISO 9001 standards. View our certificate

Franklin Empire Inc. is committed to working towards full compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA); Accessibility for Manitobans Act; the Nova Scotia Accessibility Act, and any expected upcoming legislation, such as the British Columbia Accessibility Act and Accessible Canada Act as they are introduced. In doing so, we affirm our commitment to providing quality services in a manner that respects the dignity and independence of persons with disabilities. For more information on our Accessibility Plan please click here